The Patient Experience

The Patient Experience

Introduction Text

Types of Patient Interactions

Direct Bedside Interactions

NOTE: Each hospital's standards may be different. This example of a patient bedside interaction is from HOSPITAL NAME.

Referrals

Working with Child Life, nursing and hospital staff referrals are generated for patients with an interest in technology or video games and provided to the game tech specialist. When referred to a patient with limited information, utilize the patient chart for additional information or follow up with the person who referred you. If no additional information is available, on meeting the patient assess the situation and present services offered that your program has available before the session or through uncovering the patient interests in conversation during the session.

• Types of Referrals may range from just having fun to direct physical or therapeutic support needs.
  • Examples:
    • Patient wants to play video games for fun.
    • Patient needs movement of specific targeted areas.
    • Patient needs distraction during medical intervention (supporting licensed medical professionals).
    • Patient needs social interaction.

Introductions

• When entering the room, remember to enter by sharing your name, your occupation, and your duties.
  • Examples:
    • Hello, my name is ___ and I’m from Patient Technology. I have a cart full of games and wanted to see if you were interested in playing a video game? (Fun)
    • Hello, my name is ___ and I’m from Child Life. I have a robot with me. Would you like to take a walk with me and the robot? (movement)
    • Hello, my name is ___ and I am helping Child Life today with your port access. Would you like to play a video game? (medical support)

Game recommendations & Power of Choice

• Based on the referral information provided there may be direct instructions, triggers or limitations regarding the patient. When recommending games, be mindful of the information provided.
• ESRB Ratings of games give a generalized idea of what games are appropriate for patients and families.
• The Therapeutic Gaming Guide provides game recommendations for specific needs.

During the Session

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After the Session

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• All items used during the session should be cleaned and sanitized following hospital infection control guidelines. Please see (link to cleaning and sanitizing section) for best practices from other hospitals for cleaning questions.

Recording Patient Interactions

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Additional Notes

• Every hospital has different rules and guidelines that vary between facilities and programs.
• Visit length and frequency of visits may vary based off the patient or hospital's needs.
• Please refer to your supervisor on setting a priority list regarding patient case load as they may vary based off patient and/or hospital needs.
• Cleaning procedures may vary based off infection control standards per hospital.

Group Sessions

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Special Events

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Additional Notes

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